Accessibility

RARA Real Sugar LLC values inclusivity and is working to make our website, getrara.com, as accessible as reasonably practicable to the widest possible audience, including people with disabilities. This statement describes the ongoing efforts we make and how to reach us if you encounter a barrier.

Last updated: April 18, 2026

Our ongoing effort

We consider digital accessibility an ongoing process of continuous improvement, not a fixed destination. We use the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as a reference framework and work toward meeting its recommendations over time. Compliance is aspirational; we make good-faith efforts without guaranteeing that every page, feature, or interaction meets every WCAG criterion at all times.

What we are doing

Among the things we do or review from time to time:

  • Selecting website themes and templates that consider accessibility best practices
  • Providing alternative text for meaningful images
  • Reviewing color contrast and typography for legibility
  • Supporting keyboard navigation where practical
  • Writing in plain language
  • Designing forms with clear labels and error messages
  • Evaluating third-party tools and integrations for reasonable accessibility

This list is illustrative, not exhaustive, and reflects our intent rather than a guarantee of specific outcomes.

Limitations and disclaimers

Despite our efforts, parts of our website may not be fully accessible to all users or assistive technologies at all times. Reasons for this include, but are not limited to, the following:

  • Third-party content, widgets, plug-ins, embedded media, payment processors, analytics pixels, social media integrations, and similar tools are controlled by their providers, not by RARA. We do not control how those tools are coded or updated, and their accessibility may vary.
  • User-generated content, including product reviews, social media posts, and comments, is provided by individuals and may not meet accessibility standards.
  • Our website is updated frequently. New content, products, and features may be introduced before a full accessibility review is completed.
  • Accessibility standards and assistive technologies evolve, and some content may not yet be updated to reflect current best practices.
  • Certain legacy content, archived pages, or rich media (video, audio, interactive features) may have limited accessibility.

This statement does not create a warranty, representation, or contractual obligation that our website will be fully accessible to every user or compatible with every assistive technology or device. Nothing on this page constitutes a waiver of any legal right or defense available to RARA.

Third-party platforms and tools

Our website operates on the Shopify e-commerce platform and uses various third-party services (including but not limited to payment processors, analytics providers, advertising pixels, customer review apps, email marketing platforms, and subscription management tools). Accessibility of those third-party services is the responsibility of the respective providers. We encourage users who encounter accessibility barriers in third-party content to contact those providers directly where appropriate.

How to report an accessibility barrier

If you are having difficulty using or accessing any part of our website, please contact us so we can try to help and, where practicable, make improvements. We welcome your feedback and view it as an opportunity to improve.

Email: support@getrara.com
Subject line: "Accessibility feedback"

To help us respond effectively, please include:

  • A description of the difficulty you experienced
  • The specific page, URL, or feature involved
  • The device, operating system, browser, and assistive technology you were using, if known
  • Any other details that would help us understand the issue

We will make reasonable efforts to acknowledge feedback within 10 business days and to work toward a solution or provide an alternative means of accessing the content or completing the transaction. Response times may vary depending on the complexity of the issue and our available resources.

Alternative means of access

If you are unable to complete a transaction or access information on our website, we are happy to assist you directly. Email support@getrara.com and a team member will work with you to place an order or provide the information you need through an alternative channel.

Good-faith commitment

RARA is committed to making good-faith efforts to improve the accessibility of our website on an ongoing basis. This statement reflects that intent. It does not constitute a guarantee of accessibility, an admission of non-compliance with any law or standard, or a waiver of any defense, right, or argument available to RARA in the event of a dispute. We reserve the right to update this statement at any time to reflect changes in our practices, our website, applicable law, or industry standards.

Governing law

This statement is governed by the laws of the State of Texas, United States. Any dispute arising out of or relating to this statement or the accessibility of our website will be resolved in accordance with the dispute resolution provisions of our Terms of Service.

Changes to this statement

We may update this statement from time to time. The "Last updated" date at the top reflects the most recent change. We encourage you to review this page periodically.